Question 1

What is Bringit?

Accepted Answer

Bringit is a smart on-demand luggage concierge service, designed to eliminate the "Luggage Limbo". We collect, store, and deliver your bags from the airport directly to your destination (and vice-versa), providing the invisible infrastructure for frictionless, hands-free travel.

Question 2

How does it work?

Accepted Answer

For Arrivals:
1. Request the service prior to your flight or immediately after landing via our webapp.
2. Upload your baggage claim ticket once issued.
3. Domestic flights (checked luggage): Simply walk out hands-free. We’ll pick up your bags from baggage claim.
4. International flights and carry-ons: Meet our staff  inside the terminal, level 1, by the Starbucks. The column on the outside is 6A.
5. Choose your delivery method:
    • Hotel delivery: We deliver to your hotel concierge. Important: Always use the name listed on the hotel reservation, even if it is different than the name used when booking on Bringit. Otherwise, a re-delivery fee of $20 will apply.
    • Leave it with someone: Provide full details, address, time, and recipient's contact. Note: If the contact doesn't match or they’re unavailable, a re-delivery fee of $20 will apply.
       6. Your luggage will be secured, and delivered under normal operating conditions within 4 hours  
            or faster.

For Departures:
Book your departure service anytime with a minimum requirement of 4 hours before domestic flights or 6 hours before international flights.

Pickup Options:
 • From Hotels: Leave your luggage at the concierge, upload the bag ticket, and pre-pay any related charges or tips if needed. We'll pick up your bags and meet inside the terminal, level 1, by the Starbucks. The column on the outside is 6A.
 • From Airbnbs/Residences: Leave your bags in a designated spot (garage, entryway, etc.). Share the exact location and any access codes. (Confirm with your property manager that this is allowed. Bringit is not responsible for invalid codes.) We'll meet you at level 1, by the Starbucks.
 • Direct Handoff: Prefer to meet us? Schedule a pickup time and hand your luggage directly to our courier.
 • Leave it with Someone: Share their address, contact info, and pickup time. If the recipient info doesn't match or they’re unavailable, a $20 re-delivery fee applies.

Real-time Notifications:
You’ll get updates every step of the way, pickup confirmation, real-time tracking, and proof of delivery right to your phone.

Question 3

When should I book?

Accepted Answer

Best practice is to book your service after your flight and accommodations are reserved.  Or you can book:

• Arrivals: Book any time before or right after landing.
 • Departures: Book at least 4 hours (domestic) or 6 hours (international) before your flight.

Question 4

Can I book a same-day service?

Accepted Answer

Yes, you can. Here are the guidelines:
Arrivals: 
 • We provide service for flights landing between 7:00 am to 5:00 pm MT
 • Book any time before or immediately after landing.

Departures: 
 • Our service starts at 7:00 am and ends at 9:00 pm MT.
 • Book at least 4 hours (domestic) or 6 hours (international) before your flight.

For flights outside of our operating hours, please chose the "Store and Deliver Next-Day" option in the booking system. We will pick up your luggage at the airport, hotel, Airbnb, or residence, store it, and meet you in the morning.

Question 5

Where do you pick up or drop off?

Accepted Answer

Airport, hotels, Airbnbs, residences, or selected local addresses.

Question 6

What are considered 'not normal' operating conditions?

Accepted Answer

Conditions considered 'not normal' include traffic accidents, extreme weather (Mother Nature), or airline delays.

Question 7

Where is Bringit available?

Accepted Answer

Starting in Salt Lake City (SLC) in 2026 — with plans to expand to more airports soon.

Question 8

How do I book a service?

Accepted Answer

We are launching in the Salt Lake City International Airport (SLC) in mid to late January 2026. The booking system will be available soon.

Question 9

Who is Bringit designed for?

Accepted Answer

1. The "Early Arrival" or "Late Departure" Traveler
2. Families and Large Groups
3. Skiers and Adventure Athletes
4. Business Professionals
5. Anyone who does not like to deal with luggage

Question 10

What happens if my flight is delayed or canceled?

Accepted Answer

At Bringit, we track your flight in real-time, so we usually know about the change before you even step off the plane. Here is our protocol:

1. If your flight is delayed
 • Arrivals: Don’t worry! We monitor your arrival time. Our couriers will adjust their pickup schedule automatically to match your new landing time. You don’t need to do a thing.
 • Departures: If your flight is delayed and you’ve already handed off your bags, we will still meet you at the airport at your originally scheduled time (or a newly coordinated time) to ensure you have your luggage for check-in.
2. If your flight is canceled
 • Communication is key: Please contact us @ hello@bringit.cool as soon as you receive a cancellation notice.
 • Rerouted Flights: If you are moved to a different flight number or a different day, we can update your booking at no extra charge, provided you notify us at least 4 hours before the original service time.
 • Full Cancellations: If you decide not to travel at all due to the cancellation, you can cancel your Bringit booking.  Please email us at hello@bringit.cool with your order number, reason for cancellation.  Our team will follow up with the next steps.

Question 11

What's the covered area in Utah?

Accepted Answer

Your booking includes delivery within a 30-mile radius of the Salt Lake City International Airport. This includes Downtown Salt Lake City, Sugar House, University of Utah, Sandy, Cottonwood Canyons (Brighton, Solitude, Snowbird, Alta), Kimble Junction, and Deer Valley and Park City resorts.  It's just $1 per extra mile; easy math, no surprises to access areas of East Village Park City or beyond. We're expanding soon to additional airports nationwide.

Question 12

Do I have to meet the courier in person?

Accepted Answer

Not always. Many deliveries are contactless. We’ll confirm drop-off instructions during your booking and update you via SMS if courier meet-up is requested.

Question 13

How much does it cost?

Accepted Answer

$37 covers up to 2 bags.
$10 for each extra bag.
$15 for sport equipment or non-standard items.
30 miles radius from the Salt Lake International Airport; $1 per extra mile.

If penalizations happens; it will be added to the final cost. Ex. wrong address, wrong name under the hotel reservation, etc.

Question 14

Are there extra charges for long distances?

Accepted Answer

Yes, a $1 per mile fee applies beyond the 30-mile service radius from Salt Lake City International Airport.

Question 15

How do I track my bags?

Accepted Answer

Real-time tracking, SMS updates, and proof of delivery straight to your phone.

Question 16

Is my luggage safe?

Accepted Answer

Yes. We use secure tracking and trained staff with body cameras. We maintain rigorous, industry, and moral standards, so you can travel stress-free, at least from luggage.

Question 17

Is my luggage insured?

Accepted Answer

Bringit operates an internal luggage protection program. A portion of each transaction contributes to a reserve fund. Users may opt to purchase additional third-party insurance independently.
 • Base coverage: up to $500 per bag
 • Maximum coverage: $1,000 per user per service

Users may purchase third-party insurance independently.

Question 18

Does Bringit deliver ski gear and oversized luggage to Park City?

Accepted Answer

Absolutely. We deliver luggage, ski gear, and snowboards to hotels and lodges in Park City, Deer Valley, East Village and nearby mountain destinations.

Question 19

Does Bringit deliver strollers and car seats?

Accepted Answer

Absolutely, we deliver luggage strollers and car seats. When booking your service, please pick oversized luggage.

Question 20

What happens if my luggage is delayed or lost?

Accepted Answer

We’ll expedite your luggage to your next destination and provide coverage up to $1,000.

Question 21

Can I store luggage before my Airbnb check-in?

Accepted Answer

Yes! Request for any temporary access codes from the property manager or our couriers coordinate luggage pickup or delivery using GPS and SMS. If address, code provided, or guest is unavailable a re-delivery fee of $20 will apply.

Question 22

What are the size and weight limitations?

Accepted Answer

To ensure safe and reliable delivery, each item must:
 • Weigh no more than 70 lbs (32 kg)
 • Measure no more than 62 linear inches (length + width + height)
 (Items like skis or golf clubs must be in travel cases and disclosed during booking.)

We do not accept oversized trunks, furniture, industrial cases, or irregularly shaped items that cannot be safely transported or stored.
If you're unsure, feel free to message us before booking at hello@bringit.cool.() We’re happy to help!

Question 23

What can I pack in my luggage?

Accepted Answer

Bringit is designed to handle standard travel luggage, but there are a few important rules to keep in mind:
✅ Permitted Items:
 • Clothes, shoes, toiletries, travel accessories
 • Sports gear (like skis or golf clubs), if properly packed
 • Laptops and electronics (though we recommend carrying these with you)
❌ Not Allowed:
 • Cash, jewelry, or other valuables
 • Fragile or perishable items (glassware, food, etc.)
 • Hazardous materials (flammables, chemicals, batteries not installed in devices)
 • Weapons, firearms, explosives, or illegal substances
 • Live animals or plants
 • Items prohibited by TSA or airline regulations

Bringit does not inspect the contents of your luggage. However, by using our service, you agree to comply with our prohibited items policy. If prohibited items are discovered or suspected, we may suspend service and involve the appropriate authorities if needed.
If you’re unsure whether an item is allowed, email us at hello@bringit.cool ()before booking.

Question 24

Can I lock my luggage?

Accepted Answer

Yes.

Question 25

What happens if my luggage is damaged?

Accepted Answer

Our team wears body cameras to document the condition of your luggage from pickup to delivery. If your luggage is damaged, you have 24 hours to file a claim at hello@bringit.cool. Please include your order number, name, a description of the damage, and photos. We will review the information and get back to you if we have questions or once we have a final outcome.

Question 26

What happens if my bag is lost by the airline?

Accepted Answer

We will contact you immediately and notify the airline that your luggage was not found at baggage claim. Our team will work with all parties involved to determine the best path forward. If our services are no longer required due to the missing luggage, a refund will be issued.

Question 27

How do I request a refund?

Accepted Answer

Please submit refund requests to our customer service team. Include your order details and the reason for the return. We will review your submission and contact you to finalize the process.

Question 28

Can I cancel or change my booking?

Accepted Answer

Cancellations or changes must be made at least 4 hours prior to scheduled service to avoid a $20 fee.  If cancellation is made after pick up, the full service may be charged.
Also, to compete a Bringit service, we require customers to upload their baggage claim ticket after checking in at the airport. If the customer does not upload the info of their luggage, after the third SMS reminder, the order will be cancelled and will charge $20 and refund the remaining balance.

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