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Privacy Policy

Effective Date: 3/17/2026

 

Welcome to Bringit Travel, Inc. (“Bringit,” “we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you access or use our websites, online booking application, communications, and related services (collectively, the “Services”).
 

By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect information necessary to provide secure, reliable, and efficient luggage delivery and related services.

A. Personal Information

  • Name, Email address, and Phone number.

  • Billing and payment information.

  • Booking and transaction history.

  • Delivery addresses and specific service instructions.
     

B. Location, Device, and Technical Data

  • Real-time or near real-time location data (required to perform and verify Services).

  • Date and time stamps related to bookings, luggage handling, and delivery events.

  • IP address, browser type, device type, and operating system.

  • Unique or pseudonymous device identifiers.
     

C. Communications & Media

  • SMS and email communications.

  • Uploaded Photos: Including luggage photos and baggage claim tickets for retrieval authorization.

  • Recorded Interactions: Audio and/or video recordings of physical handoffs or interactions (including body camera footage) where permitted by law.

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2. How We Use Your Information

We use collected information for legitimate business purposes, including to:

  • Provide Services: Process bookings, authorize baggage retrieval from airport authorities, and deliver luggage.

  • Operational Tracking & Evidence: Verify chain of custody, timing, and completion of service. Photographic proof and GPS timestamps are used as definitive evidence of service completion.

  • Security & Fraud Prevention: Detect misuse, prevent fraud, and protect users and staff. We also use the data to verify the chain of custody with third-party transportation providers (e.g. airlines and ground transport) to prevent fraudulent claims.

  • Claims & Dispute Resolution: Use recorded interactions, photos, and tracking data to resolve claims regarding lost, damaged, or delayed luggage, and to provide evidence in the event of payment disputes or chargebacks. 

  • Legal & Compliance: Comply with applicable laws, enforce our Terms & Conditions, and respond to legal process.

  • Quality Assurance: Improve service accuracy, reliability, and staff training.

3. How We Share Information

We do not sell personal information. We may share information with:

  • Service Providers: Payment processors, technology/hosting providers, and logistics partners. These providers are contractually obligated to protect your data.

  • Business Partners: Hotels, venues, or authorized delivery recipients (e.g., bell desks) only as necessary to complete the "Last Mile" of delivery. This includes sharing delivery status and chain-of-custody evidence with airlines or other third-party carriers to verify baggage location and resolve potential lost property or fraudulent claims.

  • Legal Authorities: When required by law or to protect the safety, property, and rights of Bringit, our users, or the public.

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4.  SMS & Electronic Communications

By using our Services, you consent to receive transactional SMS and email updates (e.g., pickup alerts, courier arrival, and delivery confirmation). Message and data rates may apply. You may opt out of SMS by replying STOP, though this may limit your ability to receive time-sensitive updates regarding your luggage.

5. Data Retention & Security

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, including the 30-day "Abandoned Property" period and any statutory limitation periods for legal claims. We implement industry-standard administrative and technical safeguards to protect your data; however, no system is 100% secure.​

6. Cookies & Tracking Technologies, Your Rights & Choices

We use cookies and analytics tools to enhance site functionality, analyze usage, and personalize your experience. You can manage cookie preferences in your browser settings. 
 

You may request to access, update, or delete your personal information by contacting hello@bringit.cool. Identity verification is required for all requests.

7. Changes to This Policy

Material changes will be posted on our website. Your continued use of the Services after the Effective Date constitutes acceptance of the updated policy.

8. Contact Us

For questions or privacy-related concerns, please contact us at:
hello@bringit.cool

 

By using Bringit, you agree to this Privacy Policy.

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