Bringit is an on-demand luggage concierge that picks up and delivers your bags so you can travel hands-free.

For Arrivals:

1. Request the service prior to your flight or immediately after landing via our webapp.

2. Upload your baggage claim ticket once issued.

3. Domestic flights (checked luggage): Simply walk out hands-free. We’ll pick up your bags from baggage claim and deliver them to your selected location within 4 hours.

4. International flights and carry-ons: Meet our staff at the designated curbside area to hand off your bags.

5. Choose your delivery method:

   • Hotel delivery: We deliver to your hotel concierge. Important: The booking name must match your hotel reservation name. Otherwise, a re-delivery fee of $20 will apply.

   • Leave it with someone: Provide full details, address, time, and recipient's contact. Note: If the contact doesn't match or they’re unavailable, a re-delivery fee of $20 will apply.

For Departures:

Book your departure service anytime with a minimum requirement of 4 hours before domestic flights or 6 hours before international flights.

Pickup Options:

• From Hotels: Leave your luggage at the concierge, upload the bag ticket, and pre-pay any related charges or tips if needed. We'll pick up your bags and meet you at your airline’s counter.

• From AirBnbs/Residences: Leave your bags in a designated spot (garage, entryway, etc.). Share the exact location and any access codes. (Confirm with your property manager that this is allowed. Bringit is not responsible for invalid codes.) We'll meet you at your airline’s counter.

• Direct Handoff: Prefer to meet us? Schedule a pickup time and hand your luggage directly to our courier.

• Leave it with Someone: Share their address, contact info, and pickup time. If the recipient info doesn't match or they’re unavailable, a $20 re-delivery fee applies.

Bonus for Partner Airlines: For select domestic partner airlines, we can check your luggage directly at the counter, so you can skip the lines.

Real-time Notifications:

You’ll get updates every step of the way, pickup confirmation, real-time tracking, and proof of delivery right to your phone.

$37 covers up to 2 bags.

$10 for each extra bag.

$15 for sport equipment or non-standard items.

30 miles radius from the Salt Lake International Airport; $1 per extra mile.

If penalizations happens; it will be added to the final cost. Ex. wrong address, wrong name under the hotel reservation, etc.

Best practice is to book your service after your flight and accommodations are reserved.

• Arrivals: Book before or right after landing.

• Departures: Book at least 4 hours (domestic) or 6 hours (international) before your flight.

Starting in Salt Lake City (SLC) in 2025 — with plans to expand to more airports soon.

Yes, a $1 per mile fee applies beyond the 30-mile service radius from Salt Lake City International Airport.

Hotels, Airbnbs, residences, or selected local addresses.

Real-time tracking, SMS updates, and proof of delivery straight to your phone.

Yes. We use secure tracking, trained staff, and insurance up to $1,000 per service.

We’ll expedite your luggage to your next destination and provide coverage up to $1,000.

To request a refund, please contact our customer service team with your order details. Refunds are processed within 5-7 business days after receiving the returned item.

Absolutely. We deliver luggage, ski gear, and snowboards to hotels and lodges in Park City, Deer Valley, East Village and nearby mountain destinations.

Yes! Request for any temporary access codes from the property manager or our couriers coordinate luggage pickup or delivery using GPS and SMS. If address, code provided, or guest is unavailable a re-delivery fee of $20 will apply.

Not always. Many deliveries are contactless. We’ll confirm drop-off instructions during your booking and update you via SMS if courier meet-up is requested.

Yes, up to 4 hours before your pickup time with no penalty.

Your booking includes delivery within a 30-mile radius of the Salt Lake City International Airport. This includes Downtown Salt Lake City, Sugar House, University of Utah, Sandy, Kimble Junction, and Park City resorts. It's just $1 per extra mile; easy math, no surprises to access areas of East Village Park City or beyond. We're expanding soon to additional airports nationwide.

To ensure safe and reliable delivery, each item must:

• Weigh no more than 70 lbs (32 kg)

• Measure no more than 62 linear inches (length + width + height) (Items like skis or golf clubs must be in travel cases and disclosed during booking.)

We do not accept oversized trunks, furniture, industrial cases, or irregularly shaped items that cannot be safely transported or stored.

If you're unsure, feel free to message us before booking at hello@bringit.cool. We’re happy to help!

Bringit is designed to handle standard travel luggage, but there are a few important rules to keep in mind:

✅ Permitted Items:

• Clothes, shoes, toiletries, travel accessories

• Sports gear (like skis or golf clubs), if properly packed

• Laptops and electronics (though we recommend carrying these with you)

❌ Not Allowed:

• Cash, jewelry, or other valuables

• Fragile or perishable items (glassware, food, etc.)

• Hazardous materials (flammables, chemicals, batteries not installed in devices)

• Weapons, firearms, explosives, or illegal substances

• Live animals or plants

• Items prohibited by TSA or airline regulations

Bringit does not inspect the contents of your luggage. However, by using our service, you agree to comply with our prohibited items policy. If prohibited items are discovered or suspected, we may suspend service and involve the appropriate authorities if needed.

If you’re unsure whether an item is allowed, email us at hello@bringit.cool before booking.