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NEED HELP?

We’re here to help make your trip seamless. Whether you have questions about our service, need help with a booking, or just want to say hello, we’re just a message away.

Based in

Salt Lake City, UT.

Business hours: Mondays to Sunday: 07:00am - 09:00pm MT

(Our curriers operates 7 days a week)

Travel Pillow

Need Help?

We've Got You

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  • What is Bringit?
    Bringit is an on-demand luggage concierge that picks up and delivers your bags so you can travel hands-free.
  • How does it work?
    For Arrivals: Request the service prior to your flight or immediately after landing via our webapp. Upload your baggage claim ticket once issued. Domestic flights (checked luggage): Simply walk out hands-free. We’ll pick up your bags from baggage claim and deliver them to your selected location within 4 hours. International flights and carry-ons: Meet our staff at the designated curbside area to hand off your bags. Choose your delivery method: Hotel delivery: We deliver to your hotel concierge. Important: The booking name must match your hotel reservation name. Otherwise, a re-delivery fee of $20 will apply. Leave it with someone: Provide full details, address, time, and recipient's contact. Note: If the contact doesn't match or they’re unavailable, a re-delivery fee of $20 will apply. For Departures: Book your departure service anytime with a minimum requirement of 4 hours before domestic flights or 6 hours before international flights. Pickup Options: From Hotels: Leave your luggage at the concierge, upload the bag ticket, and pre-pay any related charges or tips if needed. We'll pick up your bags and meet you at your airline’s counter. From AirBnbs/Residences: Leave your bags in a designated spot (garage, entryway, etc.). Share the exact location and any access codes. (Confirm with your property manager that this is allowed. Bringit is not responsible for invalid codes.) We'll meet you at your airline’s counter. Direct Handoff: Prefer to meet us? Schedule a pickup time and hand your luggage directly to our courier. Leave it with Someone: Share their address, contact info, and pickup time. If the recipient info doesn't match or they’re unavailable, a $20 re-delivery fee applies. Bonus for Partner Airlines: For select domestic partner airlines, we can check your luggage directly at the counter, so you can skip the lines. Real-time Notifications: You’ll get updates every step of the way, pickup confirmation, real-time tracking, and proof of delivery right to your phone.
  • How much does it cost?
    $37 covers up to 2 bags. $10 for each extra bag. $15 for sport equipment or non-standard items. 30 miles radius from the Salt Lake International Airport; $1 per extra mile. If penalizations happens; it will be added to the final cost. Ex. wrong address, wrong name under the hotel reservation, etc.
  • When should I book?
    Best practice is to book your service after your flight and accommodations are reserved. Arrivals: Book before or right after landing. Departures: Book at least 4 hours (domestic) or 6 hours (international) before your flight.
  • Where is Bringit available?
    Starting in Salt Lake City (SLC) in 2025 — with plans to expand to more airports soon.
  • Are there extra charges for long distances?
    Yes, a $1 per mile fee applies beyond the 30-mile service radius from Salt Lake City International Airport.
  • Where do you pick up or drop off?
    Hotels, Airbnbs, residences, or selected local addresses.
  • How do I track my bags?
    Real-time tracking, SMS updates, and proof of delivery straight to your phone.
  • Is my luggage safe?
    Yes. We use secure tracking, trained staff, and insurance up to $1,000 per service.
  • What happens if my luggage is delayed or lost?
    We’ll expedite your luggage to your next destination and provide coverage up to $1,000.
  • How do I request a refund?
    To request a refund, please contact our customer service team with your order details. Refunds are processed within 5-7 business days after receiving the returned item.
  • Does Bringit deliver ski gear and oversized luggage to Park City?
    Absolutely. We deliver luggage, ski gear, and snowboards to hotels and lodges in Park City, Deer Valley, East Village and nearby mountain destinations.
  • Can I store luggage before my Airbnb check-in?
    Yes! Request for any temporary access codes from the property manager or our couriers coordinate luggage pickup or delivery using GPS and SMS. If address, code provided, or guest is unavailable a re-delivery fee of $20 will apply.
  • Do I have to meet the courier in person?
    Not always. Many deliveries are contactless. We’ll confirm drop-off instructions during your booking and update you via SMS if courier meet-up is requested.
  • Can I cancel or change my booking?
    Yes, up to 24 hours before your pickup time with no penalty.
  • What's the covered area in Utah?
    Your booking includes delivery within a 30-mile radius of the Salt Lake City International Airport. This includes Downtown Salt Lake City, Sugar House, University of Utah, Sandy, Kimble Junction, and Park City resorts. It's just $1 per extra mile; easy math, no surprises to access areas of East Village Park City or beyond. We're expanding soon to additional airports nationwide.
  • What is the Bringit Affiliate Program?
    Earn commissions every time a customer books through your unique promo code.
  • Who can become an affiliate?
    Anyone with a travel-focused audience, such as hotels, concierge teams, Airbnb hosts, travel agencies, event organizers, or content creators. If you have a passion about enhancing the travel experience, Bringit is a great fit.
  • How do I get started?
    It’s easy to join Bringit! There are no setup fees or obligations. Choose the Affiliate Model (referrals) or Partner Model (built-in amenity). Receive custom promo codes, marketing materials, and staff training at no cost. Start offering Bringit and earn partnership revenue with each guest booking.
  • How much can I earn as an affiliate?
    You earn a commission for every service booked through your code. Bigger volume, bigger rewards.
  • Is there a cost to join as an affiliate?
    Zero. No fees, no catch. We provide training, promo codes, and all marketing assets at no cost. If you decide to cover the customer’s services, you’ll pay the balance every month.
  • How do I track my earnings?
    You'll get access to a personal dashboard where you can see referrals, earnings, and payouts in real time.
  • What are the two affiliate options?
    Affiliate Model (Promo Code) Affiliate promotes your custom promo code for Bringit services. Guests book directly through Bringit (with a discount). You earn commissions per promo code usage. Partner Model (Integrated Amenity) Bringit as an included as a perk to your guests. The hotel settles the monthly balance with Bringit at a discounted rate. Allows for higher profit margins, customer adoption, and premium guest experiences.
  • Do I get marketing support?
    We provide you with: In-room promotional material & QR codes to drive awareness. Pre-arrival emails & check-in reminders to introduce Bringit before guests arrive. Icons or banners for your physical or digital guest book or Airbnb listing Training for front desk staff to naturally mention the service at check-in. Digital assets to promote on social media and websites
  • How do payouts work?
    We process payouts monthly, directly to your account.
  • Can I refer other businesses too?
    Yes! Help us grow and earn bonuses for every new affiliate you bring.
  • How can I become an affiliate?
    To become an affiliate, sign up through our affiliate program page. Once approved, you will receive a unique referral link to share and start earning commissions.
  • What are the benefits of joining the affiliate program?
    As an affiliate, you will earn commission, improves guest satisfaction, reduces front desk storage pressure, and enhance the travel experience. You will also have access to exclusive discounts for your guests and marketing material.
  • How do I sign up for my business?
    Easy — click “Contact Us” on our Affiliates section, complete the form, and we’ll get you started.
  • How do I track my affiliate earnings?
    You can track your affiliate earnings through your affiliate dashboard. The dashboard provides detailed reports on clicks, conversions, and commissions earned.
  • I manage Airbnbs with no front desk—how does this work?
    Guests request for any temporary access codes from property manager or our couriers coordinate luggage pickup or delivery using GPS and SMS. If address, code provided, or guest is unavailable a re-delivery fee of $20 will apply.
  • How do guests book Bringit?
    Guests can: Use a hotel-provided QR code Book via a front desk recommendation Find Bringit in pre-arrival emails, signage, or digital concierge platforms
  • Does Bringit handle ski gear or family luggage?
    Absolutely. We support oversized items, ski bags, and up to $1,000 in insurance per order, ideal for Utah-bound travelers.
  • What about VIPs or large events?
    Bringit is perfect for groups, early arrivals, and event guests, especially during busy seasons in Salt Lake City or Park City.
  • Can Bringit integrate with our concierge tools?
    Yes, we support integration with popular guest messaging platforms. You can also include Bringit in guest emails, SMS alerts, or your property app.
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