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Bringit Travel, Inc.
Terms & Conditions of Use

Effective: June 01 2025

The Not-So-Fine Print

Just the Essentials You Need to Know

Before you book, here’s everything you should know about how Bringit works your rights, responsibilities, and what to expect from us. We keep it simple, transparent, and always in your favor.

  • These Terms and Conditions (“Terms”) govern the use of the services provided by Bringit Travel, Inc. (“Bringit,” “we,” “our,” or “us”). By using Bringit’s services, including our website, web app, customer support, and courier services, you agree to these Terms. These Terms supersede all prior agreements. Continued use of Bringit’s services after modifications implies acceptance.

  • Bringit is an on-demand luggage concierge service that facilitates the pickup and delivery of user luggage between airports, hotels, residences, and short-term rentals. Users may book services via the Bringit web app prior to or upon arrival.

  • To use Bringit’s services, users must create an account and provide accurate and complete information. Users must be at least 18 years old. Each user may only maintain one account unless otherwise approved. Users are responsible for maintaining account security and are liable for activities that occur under their account.

  • To ensure smooth service:

    • Domestic departures: Book at least 4 hours prior to your flight.

    • International departures: Book at least 6 hours prior.
       

    Pickup methods include:

    • Hotel concierge or front desk 

    • Direct handoff

    • Secure location access (garage, locker, porch, etc.)

    • Designated contact or representative
       

    Users must upload luggage photos, claim tickets, and provide access instructions in-app.

  • By using Bringit's services, the user expressly authorizes Bringit and its agents to retrieve their checked luggage from the baggage claim area of domestic flights on their behalf. The user agrees to provide accurate flight and baggage claim information to facilitate this process.

  • Bringit operates an internal luggage protection program. A portion of each transaction contributes to a reserve fund. Users may opt to purchase additional third-party insurance independently.

    Base coverage: up to $500 per bag
    Maximum coverage: $1,000 per user per service
    Users may purchase third-party insurance independently.

  • • Cancellations or changes must be made at least 4 hours prior to scheduled service to avoid a $20 fee.  If cancellation is made after pick up, the full service may be charged.

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    • Changes after 4 hours of scheduled pick up time must be made by contacting Bringit at hello@bringit.cool.
     

  • Bringit is only liable for loss or damage that can be proven to have occurred while under our custody.
    We are not liable for:

    • Indirect, incidental, or consequential damages

    • Weather delays, airport closures, TSA holds, theft, or third-party disruptions

    • Damage to fragile, prohibited, or improperly packed items.

    Missed Flights Due to Delay: Delayed Deliveries resulting in missed flights: If Bringit causes a delay resulting in a missed flight, we will ship the affected luggage via the fastest available method to the user’s destination and cover costs up to the insurance limit of $1,000.

  • Luggage may not contain live animals, hazardous materials, weapons, illegal substances, or items restricted by law, airline, or TSA regulations.

    • Max recommended size: 62 linear inches

    • Max recommended weight per item: 70 lbs (32kg)

    • Max item dimensions for specialty items (e.g., skis, golf clubs): Should be ebay to handle and stack. It has to be pre-disclosed. 

    Not Permitted Examples:

    • Items requiring two-person lifts or dollies

    • Luggage with leaking contents, biohazards, or pungent odor

    • Furniture, TV boxes, strollers not in bags

    • Cargo boxes or items requiring pallets

    • Irregular shapes like canoes, bikes without box or container. 

     

    We do not accept oversized trunks, furniture, industrial cases, or irregularly shaped items that cannot be safely transported or stored.

     

    Bringit reserves the right to reject any item or terminate service if risk is detected.

  • Bringit is committed to handling your luggage safely and securely. However, users are responsible for ensuring proper preparation, pickup, and drop-off conditions.

    • Pickup/Drop-off Responsibility: Bringit assumes no liability for the condition or security of locations where luggage is left or picked up (e.g., hotel lobbies, garages, porches). It is the user’s responsibility to ensure proper handoff and to provide accurate access instructions (including any necessary codes or concierge details).
       

    • Uniquely Identification Sticker: Upon retrieval, Bringit apply a uniquely number identification sticker to each piece of luggage, which is scanned and stored in your service record.
       

    • Tracking & Recording: Handoff transitions may be recorded or logged for quality assurance and traceability. These records are used to confirm service completion and support potential claims.
       

    • Size & Weight Guidelines:

      • Each item must not exceed:

      • 70 lbs (32 kg) in weight

      • 62 linear inches (sum of length + width + height)

      • Oversized items like skis, snowboards, or golf clubs must be declared during booking and transported in travel-ready bags or cases.
         

    • Unacceptable Items: Bringit does not accept furniture, industrial containers, unboxed fragile items, or any luggage that cannot be safely transported or stored by our team.
       

    • Luggage Contents: We do not inspect luggage contents or seal luggage. Users agree not to include fragile, perishable, hazardous, or illegal items. Bringit is not responsible for loss or damage to such contents if included against our policy.
       

    Still unsure if your item qualifies? Contact us at hello@bringit.cool prior to booking.

  • Users agree to use Bringit responsibly and legally. Fraudulent or abusive behavior may result in account suspension or termination.

  • We collect and store only the data necessary to provide service, optimize routes, and improve customer experience. See our Privacy Policy for details.

  • Promotional codes must be used lawfully and as intended. Bringit may disable or void codes at any time. Users submitting content grant Bringit a worldwide, perpetual, royalty-free license to use such content in connection with services and marketing.

  • Users consent to being contacted via text, call or electronic email for service or marketing purposes. Users may opt-out of marketing content at any time.

  • Bringit retains all rights to its services and content. Users may not copy, reverse-engineer, or misuse Bringit’s platform or trademarks.

  • Some functionality may integrate with third-party apps or APIs (e.g., Stripe, FlightStats). We are not responsible for the reliability or actions of these services.

  • Users agree to pay all charges for services requested via their account. Bringit may adjust fees and will notify users of changes where appropriate.

  • All disputes must be resolved via binding arbitration under the rules of the American Arbitration Association (AAA). Users waive rights to jury trials or class action lawsuits. If you disagree with changes to this agreement, you must notify us in writing within 30 days.

    • Missing items, Damaged Bags, Delayed or Lost Luggage: Initial report required within 12 hours of scheduled delivery. A formal claim must be submitted within 3 days of reporting.

    • Legal Action: Any legal claims must be initiated within 24 hours of the incident.

    • Important: Delays caused by airports, TSA, airlines, or third parties are not considered Bringit’s responsibility.

  • These Terms are governed by Utah law and the Federal Arbitration Act, as applicable. Arbitration provisions supersede conflicting state laws.

  • By using Bringit's services, you consent to receive automated and non-automated text messages (SMS) related to your booking, including but not limited to:

    • Pickup and delivery confirmations

    • Service reminders and time-sensitive updates

    • Courier arrival alerts

    • Real-time tracking information

    • Issue notifications or service-related inquiries

    These communications are considered part of the core Bringit service and are transactional in nature, not promotional.

    You agree to provide a valid mobile number and understand that message and data rates may apply, depending on your carrier plan. You may opt out at any time by replying STOP to any SMS received from Bringit. After opting out, you may not receive important updates related to your active service bookings.

    Bringit collects and retains proof of consent, including timestamp, user identification, and the phone number provided, in accordance with applicable laws and messaging guidelines.

  • Bringit may revise these Terms at any time. Continued use of services after updates signifies acceptance. 

    For questions, contact hello@bringit.cool

For a detailed overview of our policies, you can view the full Terms & Conditions HERE.

If you have any questions, concerns, or just want to talk to a human, our team is here for you. At Bringit, we’re travelers too, and we’re committed to making your experience smooth, secure, and stress-free every step of the way. Thanks for trusting us to carry the load.

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Questions?

Contact us at hello@bringit.cool

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